What are you doing?

Years ago I worked for a reputable insurance company (I’ll leave them nameless.)  I was in their customer service department.   I received a verbal warning one day (first stage of disciplinary action) because our quality team caught me writing poetry while on a phone call with a customer. Now, I’m the queen of multitasking so the customer wasn’t neglected at all. I would write when the customer said “give me one minute” or “just a sec, let me find that paper.”  It happens all the time.  Instead of sitting there rolling my eyes, staring at the phone wondering, “What are you doing?”  I would write.  I would write poetry.  I would write narratives. I would create stories around the customers and imagine the details of their lives.   Then when they said, “Okay I’m back, sorry about that”  I would snap back to reality. At this particular job, I took 1000 calls a month.  Yet, they scolded me.  I couldn’t understand it.  If I was doodling in a pad, it wouldn’t be a problem but typing brilliance in Microsoft word was enough to get a recorded warning from a superior.

I was livid.

That was the moment my feelings towards that source of income changed.  I even remember performing a poem at an open mic that night entitled “disciplinary action.”  The crowd loved it.  The warning was unfortunate for my customer service career but it inspired an influential moment in my love for poetry and stage performance.

Sometimes I’ll send my daughter to the bathroom to brush her teeth.  Fifteen to twenty minutes will pass and I’m waiting for her to finish so I can read her a story.  I’ll scream into the bathroom “What are you doing?”  She’s always responds,” I don’t know.”  In reality she was singing, dancing, making animals out of the toilet paper, cleaning the sink  with hand soap or just staring into space.  I ask her, “Why do you say you don’t know when you know exactly what you were doing?”  She just laughs at me.

I went to a reading for a play a week ago.  When the reading ended the lights came up and everyone was beginning to stretch and socialize.  I was fixed. I couldn’t move.  I kept staring at this desk in the corner.  I could imagine writing at the desk. I could imagine doing homework with my children at the desk.  I could even imagine a naughty marital moment on top of the desk.  I completely zoned out.  I was gone. I could feel the splinters from the desk.  I could smell the wood. It was awesome.  I took a picture because I didn’t want to forget it and I knew there was some reason it impacted me the way it did.   An associate next to me said, “What are you doing?

I am making sure I don’t miss the sign I am supposed to see. 

Do not get distracted from what you are supposed to be doing.  Look at a picture and pay attention to the background.  There is something huge you were created for.  Don’t get in trouble playing with toilet paper and dealing with other people’s sh*t. You have to get your bread and butter but don’t forget the meat and potatoes.  You are here to do something meaningful and influential.  Do what makes you feel complete and let that be the distraction from day-to-day noise.

Hey! What are you doing?

By: Shaun Liriano

Advertisements

6 Comments

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s